Bigger Doesn?t Mean Better
October 23, 2015
When it comes to banks, it seems that most live to grow bigger and bigger, gobbling up smaller banks to increase their assets. That may be great for their shareholders but sometimes not so great for their customers.
Big banks often sell themselves on the number of branches they have in a town. But sometimes, having more branches just means that there are more places to find less-than-satisfying customer service. If you bank with one of the larger banks, perhaps you’ve experienced this yourself. If you have, you know how frustrating (or maddening) it is.
Bank of Little Rock doesn’t want to be the biggest bank around. In fact, we never want to outgrow our ability to deliver personal day-to-day service. And in those times when very special banking needs come up, we’ll be there, too. And if you think that makes us old-fashioned, we’re happy to be a reminder of a time when customer service and relationships really meant something.
Very simply, we’re a full-service community bank committed to Little Rock and its people instead of a stock ticker symbol. Does being a community bank mean we can’t provide the same products and services as larger banks? Or state-of-the-art, high-tech tools? Absolutely not. In fact, our mobile banking application has received the highest accolades from our customers who find it most convenient to bank wherever in the world they happen to be.
Our bankers know our customers on a first name basis. We’re able to maintain relationships like this because our employee turnover is very low. When you walk into our main branch lobby at Cantrell and State Street, you can glance over your left shoulder and see our President/CEO, Pete Maris, through his open door, hard at work. In addition to our downtown branch, we have four others conveniently located around Little Rock: on Kavanaugh in the Heights, out west on Cantrell Road, on Rahling Road, and on Merrill Drive. All of our branches have a 24-hour ATM machine for your convenience.
We spend our days in or near our lobby, serving our customers; not working in upstairs offices managing bureaucracies. That’s the way we like it and if you’re not already one of our customers, we think you’ll like it, too.